YOUR CUSTOMER ROADMAP AND YOUR CYCLE OF SERVICE
Your Customer Roadmap
The journey your customers take can be one full of pit and peril. Not all of them will make it through to your till, EFTPOS card at the ready. Even fewer will want to come back a second time.
Your Customer Roadmap will uncover all the roadblocks in your customers journey and identify what’s stopping them from making a purchase. It will highlight where you need to help your customers and how to better guide them through to the checkout. Crucially, it’ll uncover where you can gain an advantage over your competitors.
Your Customer Roadmap includes:
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Interactive Your Customer Roadmap workshop (approx 3 hours).
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A digital copy of the finalised roadmap to guide future activity.
The price for your customer roadmap is $925.
Note: Your Customer Roadmap is a prerequisite for Your Cycle of Service development.
Your Cycle of Service
When everyone comes back to your business, their friends with them, you’ve done something right. This workshop helps you define that something right.
Your Cycle of Service critically analyses the discoveries from Your Customer Roadmap and places them in a cycle of service for the repeated creation of completely satisfied customers. It will become your company’s playbook for making customers smile and what staff need to do for this to happen.
Your Cycle of Service includes:
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Interactive Your Cycle of Service workshop (approx 3 hours).
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A digital copy of your company’s cycle of service
The price for your cycle of service is $925.
Note: Your Customer Roadmap is a prerequisite for Your Cycle of Service development.